Shipping Policy

Orders are processed within 1 to 2 business days of payment confirmation. Orders placed on weekends or holidays begin processing on the next business day.

We offer 2-Day Expedited Shipping on all orders. This is a transit-time estimate once the order has shipped, not a guarantee of same-day dispatch. Tracking information is emailed to the address provided at checkout as soon as a label is created.

We currently ship only within the United States. We do not offer international shipping, and orders cannot be placed with a delivery address outside the United States.

Shipping is a flat $14.95 per order. Orders with a post-discount total of $250 or more ship free automatically. The applicable shipping charge is shown in your order summary before payment is submitted.

Estimated delivery windows are provided at checkout and in shipping confirmation emails. Actual delivery times depend on the carrier and are not guaranteed. We are not responsible for carrier delays once a package has been handed off for shipment.

All orders are packaged discreetly, with no product names or descriptions visible on the exterior of the shipment. Orders are shipped via UPS 2-Day expedited service in secure, protective packaging.

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address provided by the customer.

If a package is significantly delayed, or shows as delivered but was not received, contact support and we will work with the carrier to investigate. We reserve the right to require a short waiting period before issuing a reshipment or refund for a package reported as undelivered.

Because orders are processed quickly, we cannot guarantee changes or cancellations once an order has been submitted. Contact support as soon as possible if you need to change or cancel an order, and we will make reasonable efforts to accommodate the request before it ships.

Questions about a specific order or this Shipping Policy can be sent to support@medurapeptides.com.